• Gavin Gleeson

Why Adopting Modern Software Takes Less Time Than You Think


Have you ever signed up for a software subscription and it took forever to switch over from your previous software? How long will it take to set up and learn this new tool? What about the time and effort you’ve already invested in existing solutions? Maybe it’s the opposite! You know you need to upgrade from a system that you and your team have acknowledged as insufficient.


Once you’ve identified a useful solution, concerns around onboarding and learning a new software can cause unnecessary delays.


We’ve been there too. A lot of business software can be too complicated. In the past, onboarding was painful and time consuming. Over the past decade, thanks in large part to streamlined phone applications, a new bar has been set for simplicity. People expect a commonsense interface from every software platform they engage be it at home, or at work.


The great news is that modern business software is catching up with the consumer applications that we know and love. This leap forward relies on human-centered design and robust discovery processes to create tools that are easier to adopt from day one.


Let’s break down what happens when new software is introduced


1. Selecting the point of contact to manage implementation

  • Selecting the right person to own the onboarding process

  • Setting aside time to understand where the new software fits in

2. Deciding what goes where

  • Picking up the pieces from the previous process

  • Matching up your current process inside of new software

3. Building out the new system

  • Revamping processes, executing on organization of required materials

  • Double checking everything runs smoothly and looks ready

4.Onboarding the team

  • Training around best practices

  • Quelling any worries of adoption

5. Ongoing Maintenance

  • Utilizing existing and new features to their fullest potential

  • Troubleshooting errors and issues


You shouldn’t have to feel like you need to know how to code to set up and use modern business software!


Here are three indicators that onboarding and adoption will be easier than prior software solutions:


1). Dashboards show less of what you don't need, and more of what helps you to do your job on a daily basis.


2). Workflows are “obvious” just by looking at the user interface. You instinctively click in key areas that are likely to contain the information you need to accomplish what you’ve set out to accomplish in that moment.


3). Click to build and edit buttons. The freedom to build at will without making adjustments to code so that those who are closest to the pain points can identify patterns, and implement process changes quickly.


A few other things to look for include proactive automation features. Is this platform simply designed for reporting, or does it reach out to key stakeholders to perform specific activities. Are there customizable reminders and milestones that save everyone time, and increase transparency in an appropriate manner for all involved? Is there a searchable help desk with articles and screenshots that allow you to quickly troubleshoot and learn about new features?


The great news is that Modern software, as described above, is far easier to set up and adopt than many of the business solutions you may have implemented in the past!


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